Analytics
Analyzing data and trends to make the invisible visible
Best-in-class Performance Results and Quality/Audit Scores
Medical debt can be financially and emotionally devastating and often happens through no fault of the individual. When a patient should be focusing on their recovery, they often find themselves dealing with financial challenges that they did not anticipate, cannot control, and may not comprehend. We understand the delicate nature of speaking with a patient about a medical debt and have created an empathetic strategy that helps them find the right solution to eliminate their outstanding medical bills before it negatively impacts their credit score. Our specialists are trained to understand the nature of medical billing and can have an informed conversation with patients. Best of all, because many medical bills are low ‘self-pay’ balances, we provide a variety of touchpoints that enable a patient to pay without having to speak with a collection agent.
Analyzing data and trends to make the invisible visible
Our clients are “Raving Fans”
Always do the right thing, even when no one is looking
Everyone is accountable for great performance and everyone wins when it’s achieved
Comprehensive compliance and world class security to protect our clients’ brands and customers’ information and privacy
Our rewards driven quality assurance incentive program ensures flawless CX
One of the most comprehensive programs in the collection industry